Specsavers warranty ?

review by lollyman

Specsavers Retail Stores

Specsavers Retail Stores

1.9 from 555 reviews
lollyman
lollymanCentral, SA
  • 10 reviews
  • 8 likes

Specsavers warranty ?

published

Today I attended the Specsavers branch in Clare. After my eye test by a very pleasant consultant, I was informed my eyesight had slightly altered, so I decided to get 2 new pairs of glasses. Upon testing various frames, I picked out the pair I liked. As fate would have it, I dropped the glasses I arrived with, which resulted in one of the lens to drop out. Fortunately, the girl who was serving me checked her computer and informed me that the glasses were still under warranty and that she would fix them. While she was attempting to fix them, she was joined by another staff member, who apparently told her not to fix them. The girl retuned to me and informed me that the screws were not covered by the warranty, but they could use another frame for just $120. Slightly annoyed, I informed her that I would attempt to fix them myself. Previously, I had never uncounted a problem with getting Specsavers to repair any minor faults. I guess it comes down to who is in charge on any particular day!

Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationClare,South Australia
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