Hold up my refund when their stock not available
I have to chased up the ETA of my item and they replied my email that the item wasn't available. I have to chase for a refund and they kept ignore my emails. I have to wait for weeks for Paypal to refund me.
didn't receive the order, didn't receive the refund
I order a mobile phone on 19 Nov. on 25 Nov, they sent me tracking number and confirmed that my order was shipped. the tracking number is pending until the time i post this review. after a numbers of emails for the refund, they agreed to refund on 2 Dec. Until now 23.12, i haven't received the refund yet and they didn't asnwer my emails.
Don't be fooled by Jack Deal
Keep away and DO NOT buy anything from Jack Deal! I’ve bought the mobile phone which turned to be not fully functional. As the phone was under Warranty, I have contacted Jack Deal asking for refund or to buy another phone and pay the difference. After initial response, my request was ignored for weeks. After few emails to them, the Warranty turned to be worthless. They have offered me $20 as a courtesy for phone not being fully functional!? No refund or any other option. Now I have to buy new mobile.
Didn't have any issues
Purchased a new phone from Jack Deal because they were the cheapest price. Then after reading reviews on here I was worried it was a scam. Phone is now here 13 days later which isn't too bad considering how slow auspost is at the moment and I'm in a country location. Phone is perfect too, I got the pixel 5A and it isn't locked to Japan like another review states on here. Would happily use them again.
Purchased earbuds and still no delivery 6weeks later I have contacted the courier twice and 3 times the seller and still refuses to give refund even though item has been delayed and I have not changed my mind about the item I just urgently needed and had to purchase elsewhere last week so all I asked was money returned I think consumer affairs is the next step
A great company to deal with
I found this company good to deal with and would not hesitate to buy from them again excellent service and on time
I am very satisfied with all the products that I bought and the service is very good too. Highly recommended
Perfect and came on time
Got a new phone from here. Obviously quite skeptical because of the price. Item came and is in perfect condition, came very quickly as well. I thought customer service was a bit slow, but super friendly. Would buy from here again.
Phone was SIM locked to an overseas telecom in another language - had to work it out myself!
Very poor experience. I bought a Google Pixel 5 and it took a long time to arrive.
When I turned it on to setup, I realised that is was SIM locked to a Japanese telecom provider. I am in Australia and expected an unlocked phone.
I had to work this out myself negotiating directly with the Telecom company in Japanese!
Dodgy. When challenged, they pretended to not know what the problem was although they must have had the same issue before.
They're absolute scammers, do not buy from them
We purchased a phone. Upon reflection they have no intent of supplying a phone, we reversed the charge via our card company.
Skeptical but positive outcome
I ordered a pair of earphones from JackDeal, but then got nervous from the bad reviews I had seen. I contacted them and questioned them on it and was reassured straight away. I remained skeptical, but I received my earphones this morning on a Saturday and they are in perfect condition. Can’t fault them other than maybe it would have been good if I received an email confirmation when I ordered to help alleviate any worry.
Rude Customer Service and Faulty Product
I bought a pair of B & O E8 3.0 on Jackdeal and it’s stop working after a few week. I called their number +852 34263726 and the lady who answered my call is super rude and she’s not even working for Jackdeal, she just repeated that she will ask her colleagues to email me back in her broken English without even telling me her name.
Scammers to the core, do not deal with these scammers
I bought an apple mac pro, after 6 days I was asked for a phone number, I supplied it and asked for a tracking number they said that it was already shipped, no reply after several attempts to get a response I started a PayPal dispute, after 18 days they then said it was not shipped but to close the dispute to get the money back (total Scammers).
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