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Jack Deal
2.5 from 13 reviews · View Statistics
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Reviews

2.5
13 reviews
5
(5)
4
(0)
3
(0)
2
(0)
1
(8)
  • Product Quality
    3.2 (9)
  • Return Claim MadeYes (2) · No (7)
  • Shipping
    2.9 (8)
  • Warranty Claim MadeYes (2) · No (8)
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upwey-vic
upwey-vicGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Hold up my refund when their stock not available

published

I have to chased up the ETA of my item and they replied my email that the item wasn't available. I have to chase for a refund and they kept ignore my emails. I have to wait for weeks for Paypal to refund me.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Suzie
SuzieSydney, NSW
  • 2 reviews
  • 1 like

didn't receive the order, didn't receive the refund

published

I order a mobile phone on 19 Nov. on 25 Nov, they sent me tracking number and confirmed that my order was shipped. the tracking number is pending until the time i post this review. after a numbers of emails for the refund, they agreed to refund on 2 Dec. Until now 23.12, i haven't received the refund yet and they didn't asnwer my emails.

Incentivised Review No
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Miro M.
Miro M.Greater Melbourne (Metropolitan), VIC

Don't be fooled by Jack Deal

published

Keep away and DO NOT buy anything from Jack Deal! I’ve bought the mobile phone which turned to be not fully functional. As the phone was under Warranty, I have contacted Jack Deal asking for refund or to buy another phone and pay the difference. After initial response, my request was ignored for weeks. After few emails to them, the Warranty turned to be worthless. They have offered me $20 as a courtesy for phone not being fully functional!? No refund or any other option. Now I have to buy new mobile.

Product Quality
1/5
Incentivised Review No
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Jimmy O.
Jimmy O.Metropolitan Adelaide, SA

Didn't have any issues

published

Purchased a new phone from Jack Deal because they were the cheapest price. Then after reading reviews on here I was worried it was a scam. Phone is now here 13 days later which isn't too bad considering how slow auspost is at the moment and I'm in a country location. Phone is perfect too, I got the pixel 5A and it isn't locked to Japan like another review states on here. Would happily use them again.

Product Quality
5/5
Shipping
4/5
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Marc H.
Marc H.Greater Melbourne (Outer), VIC

Ear buds

published

Purchased earbuds and still no delivery 6weeks later I have contacted the courier twice and 3 times the seller and still refuses to give refund even though item has been delayed and I have not changed my mind about the item I just urgently needed and had to purchase elsewhere last week so all I asked was money returned I think consumer affairs is the next step

Shipping
1/5
Incentivised Review No
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Shane
ShaneCentral Highlands and Goldfields, VIC
  • 2 reviews

A great company to deal with

published

I found this company good to deal with and would not hesitate to buy from them again excellent service and on time

Product Quality
5/5
Incentivised Review No
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Eric
EricGreater Melbourne (Outer), VIC
  • Verified

Excellent product

published

I am very satisfied with all the products that I bought and the service is very good too. Highly recommended

Product Quality
5/5
Shipping
5/5
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Wendy Z.
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Perfect and came on time

published

Got a new phone from here. Obviously quite skeptical because of the price. Item came and is in perfect condition, came very quickly as well. I thought customer service was a bit slow, but super friendly. Would buy from here again.

Product Quality
5/5
Shipping
5/5
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Michael R.
Michael R.Sydney Surrounds, NSW

Phone was SIM locked to an overseas telecom in another language - had to work it out myself!

published

Very poor experience. I bought a Google Pixel 5 and it took a long time to arrive.

When I turned it on to setup, I realised that is was SIM locked to a Japanese telecom provider. I am in Australia and expected an unlocked phone.

I had to work this out myself negotiating directly with the Telecom company in Japanese!

Dodgy. When challenged, they pretended to not know what the problem was although they must have had the same issue before.

Product Quality
1/5
Shipping
1/5
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2nd class citizen
2nd class citizenPerth, WA
  • 6 reviews
  • 3 likes

They're absolute scammers, do not buy from them

published

We purchased a phone. Upon reflection they have no intent of supplying a phone, we reversed the charge via our card company.

Product Quality
1/5
Shipping
1/5
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Amanda N.
Amanda N.Greater Melbourne (Inner), VIC

Skeptical but positive outcome

published

I ordered a pair of earphones from JackDeal, but then got nervous from the bad reviews I had seen. I contacted them and questioned them on it and was reassured straight away. I remained skeptical, but I received my earphones this morning on a Saturday and they are in perfect condition. Can’t fault them other than maybe it would have been good if I received an email confirmation when I ordered to help alleviate any worry.

Product Quality
5/5
Shipping
5/5
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Hamy
HamyGreater Melbourne (Inner), VIC

Rude Customer Service and Faulty Product

published

I bought a pair of B & O E8 3.0 on Jackdeal and it’s stop working after a few week. I called their number +852 34263726 and the lady who answered my call is super rude and she’s not even working for Jackdeal, she just repeated that she will ask her colleagues to email me back in her broken English without even telling me her name.

Product Quality
1/5
Shipping
1/5
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Niall F.
Niall F.
  • 3 reviews
  • 3 likes

Scammers to the core, do not deal with these scammers

published

I bought an apple mac pro, after 6 days I was asked for a phone number, I supplied it and asked for a tracking number they said that it was already shipped, no reply after several attempts to get a response I started a PayPal dispute, after 18 days they then said it was not shipped but to close the dispute to get the money back (total Scammers).

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CategoryOnline Shops and Electronics & Computing Shops
Offers Free Standard Shipping No
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