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Specsavers Retail Stores

Specsavers Retail Stores

1.9 from 555 reviews · View Statistics
See the Best Optical Retailers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Specsavers

Reviews

  • Product Quality
    2.1 (434)
  • Return Claim MadeYes (73) · No (396)
  • Customer Service
    2.2 (491)
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lollyman
lollymanCentral, SA
  • 10 reviews
  • 8 likes

Specsavers warranty ?

published
Product Quality
4/5
Customer Service
3/5
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Sally
SallySouth East Queensland, QLD
  • 18 reviews
  • 11 likes

One star is too generous

published

Purchased my reading glasses a few months ago when i noticed that the lenses had started to peel. Not something i would expect on a new pair of glasses. I’ve now been waiting over 3 weeks for a replacement, with staff showing little concern and no apologies given.

Product Quality
1/5
Customer Service
1/5
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Excellent customer service

published

We are really lucky because it was kristina who assisted us, she is very accomodating and very helpful. We are very satisfied with the customer service.

Incentivised Review No
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Jerry
Jerry Sydney, NSW
  • 3 reviews

Excellent service.

published

Kristina helped us choosing the right glasses that suits us and our budget. Very good customer service. I highly recommended her.

Product Quality
5/5
Customer Service
5/5
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Don L
Don L
  • 2 reviews
  • 1 like

Poor quality glasses

published

Have been to Specsavers twice now and purchased 4 sets of glasses. First occasion one pair lasted about 8 months before breaking and the second pair weren’t far behind. Thought it might have simply been bad luck so went back and purchased 2 more pairs. Guess what, after just 5 months one pair has the lenses continually falling out and second pair has issues with the arms. Took them back and the lenses were reglued but I was told the arms of the second pair could not be tightened any further. Had a note put on file stating the issues but not happy with this company at all. All hype and promises but poor quality product. Will not be going back a third time.

Product Quality
1/5
Customer Service
3/5
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Great service

published

Me and my wife were served by luke at eastgardens specsavers he made our whole experience satisfying from purchase to pickup great employee you have specsavers

Customer Service
5/5
Incentivised Review No
Store LocationEastgardens
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fangarang
fangarang
  • 42 reviews
  • 20 likes

Don’t honour their warranty

published

Specsavers have lost our entire family of glasses wearers. I bought 1 expensive pair of glasses last year from them. They were shocking and from the moment I got them spent more time being repaired than on my face. But would they change them? Not on your life despite all the promises. They are staffed with poorly trained people who have no idea how to properly fit. We are done with specsavers

Product Quality
1/5
Customer Service
1/5
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B Hurst
B HurstSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

AVOID LIKE THE PLAGUE. Cheap product with Margins protected by dishonest business practices.

published

I’ve been a customer of Specsavers for about a decade. This month I returned some faulty frames to the TOOMBUL QLD store. Glasses were not sent away for assessment, instead shop assistant falsely accuses me of painting the frames (huh! what? why would anyone possibly do that?!) thereby voiding the warranty.
My calls to the Melbourne customer service centre amounted to nothing but the same deceitful response.
Reading other reviews I now see that I have fallen victim to a blatant scam Specsavers use to avoid warranty obligations by blaming the customer for their faulty product.
These people are thieves who will never get another cent from me. My advice: AVOID LIKE THE PLAGUE and find a reputable optometrist.

Product Quality
1/5
Customer Service
1/5
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Richard A.
Richard A.Greater Melbourne (Metropolitan), VIC

At least clean my new glasses

published

Had to argue with the sales girl over soft nose pads as requested.
Then given smudged glasses....clean them at least

Product Quality
4/5
Customer Service
2/5
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Annie F.
Annie F.South East Queensland, QLD

Staff Need Training

published

Service appalling, sunglasses broke in same place 3 times. First time I took them back, didn’t even ask if they were under warranty, just no can’t be fixed .. they were under warranty!! Same as for the second time, unfortunately not the 3rd, no assistance given what so ever , even though there must have been a fault with them. Will NEVER GO BACK. Wish I had have read reviews first!!!!

Incentivised Review No
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Laurie Cornish
Laurie CornishPerth, WA
  • 3 reviews

Once again SS can't get it right.

published

My initial contact with the Joondalup store was excellent, happy, bright surrounds with great immediate service.
The wait for the new glasses was a bit long..
Then came the fitting.
The lenses used were not what was specified by me, lower grade which was immediately apparent. Seems no one listened at the original fitting. Again.
Money up front or they don't do business, doesn't matter if SS made the mistakes.

No acknowledgement of the errors made by their staff, contradictory information and when challenged over it the story changed again.p
Use them, best of luck to you. For me they are done. Never a good word about them again.

Product Quality
1/5
Customer Service
2/5
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SSS
SSSSouth East Queensland, QLD
  • 4 reviews
  • 5 likes

Wish I’d read these reviews earlier…

published

At first I thought I just encountered a rude store but now I’ve read these reviews and wow. These guys are a scam: Sell cheap rubbish and then don’t honour the warranty. Sigh. More fool me, should have checked here first. LEARN FROM OUR MISTAKES - GO ELSEWHERE!!!

Product Quality
1/5
Customer Service
1/5
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Vahid A.
Vahid A.Queensland

Good for garbage

published
Product Quality
2/5
Customer Service
3/5
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Jock
JockIllawarra, NSW
  • 3 reviews
  • 3 likes

Appalling customer service to the point of being offensive!

published

Called to check everything was okay to pick up new glasses, all ok.
When I arrived I was told my glasses had been paid in full, I twice informed them that there was money owing.
I was then told that there systems were down and they couldn’t check for the outstanding amount or accept payment.
So now I am informed I cannot pick up the glasses as there is money outstanding, but they don’t know how much.
If I was dishonest I would have taken them at their word, that the glasses was paid for in full. As I am honest I don’t get to collect my glasses and have a wasted trip!

Asked for my money back but of course they couldn’t do that either. Avoid if possible.

Customer Service
1/5
Incentivised Review No
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Gamini
GaminiSydney, NSW

Disappointed customer service and product quality

published

I used to buy my glasses and sunnies from Merrylands specsavers. My issue is with disappointing and horrible quality of specsavers sunglasses. It takes a very short time to glasses to come lose from the frame. It’s not once, twice but all times. When I went to Merrylands shop, the reception is rude and try to divert the blame, asking to make complaint to specsavers head office regarding the quality of sun glasses. I had several instances the lose glass came out and fell to ground. Just waste of money…

Product Quality
1/5
Customer Service
1/5
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Questions & Answers

Sue
Sueasked
Specsavers Retail Stores

Specsavers Redbank Qld insist that I am not entitled to have the original lenses from the sunglasses that I have just purchased from them with prescription and polarized lenses. Please tell me this is not so because I also wear contact lenses and that would mean that I cannot use the original lenses as sunglasses when I am wearing the contacts? Why are Specsavers advertising RACQ members discount when they havent applied it to my account?

No answers
John M
John Masked
Specsavers Retail Stores

1. I have frameless titanium arm glasses from Specsavers. Every 2 months I have to go back to the store to have the frames re-plugged because they become so loose they fall off. Is this normal.
2. My major problem with Specsavers glasses is that the coatings (which they insist MUST be applied to strengthen frameless glasses) simply wears or falls off after about 18 months and looks so awful my friends comment on it. I use Specsaver microfibre cloths and cleaning fluid. What is the problem please?

No answers
Mark
Markasked
Specsavers Retail Stores

If I fail a eye test at specsavers do they personally inform service NSW to cancel my license

1 answer
Peter M.
Peter M.

No they would not, privacy concerns would prohibit such action.

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Specsavers Retail Stores

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